Skip to content

Education Archives

Customer Service through the Eyes of the Patient

Click to RSVP
February 26, 2008
Add to Google Calendar

Participants of this class will be able to:

? Identify service challenges in the healthcare workplace.

? Model appropriate service recovery behaviors.

? Develop organization-wide standards which assist employees in maintaining an appropriate service environment.

? Utilize opportunities to create positive and memorable service experiences.

? Discuss key words and actions which make a difference in real or perceived service failures.

? Develop key improvement processes that enable staff to become ?service ambassadors.?

? Review accountabilities of ?service ambassadors.

? Utilize rounding to impact organizational customer service satisfaction.

? Use feedback to solicit input from all staff members.

.325 CEU?s

Automated Registration Line
864.349.1177

Website Registration
www.upstateahec.org

02/25/2008
Hospice of the Upstate - Sadler Center Conference Rm
1835 Rogers Road
Anderson, South Carolina 29621
Map Location
Pam Cox
8643281949