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Administrator of Residential Care Facility

Client of Step Change Solutions (Confidential)
November 10, 2008
Belton, South Carolina

Are you passionate about helping seniors? Are you looking for a career that is tailored to your desire to help others? Are you looking for a non-profit organization where you can offer your expertise, skills, and knowledge? If so, this may be the career just for you!

Our headquarters is located in Anderson, SC, with locations to provide valuable services to seniors in Greenville, Pickens, and Oconee Counties. Today, we are known as a progressive and comprehensive source of services for seniors that remains faithful to our vision... a commitment to caring service.

We are seeking a dynamic, customer service driven, team building manager to serve as the Administrator of our Residential Care facility in Belton. The Administrator is responsible for creating and maintaining a residential environment that is welcoming, home-like, safe, and supportive. This individual promotes a team approach to resident services, leading the team members to contribute their talents in the most effective way. A successful Administrator demonstrates high customer satisfaction and high co-worker morale and productivity while meeting regulatory requirements and financial targets.


(These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.)

Responsibilities to Residents

? Collaborates with marketing professionals and operational team to review prospective resident needs and to assure the ability of the team to satisfy them.
? Establishes working relationships with residents and their significant others as well as with surrounding community to promote positive relations.
? Participates in weekly Customer Service Planning meetings to maintain current knowledge of resident status and to ensure that the team is meeting resident needs. Contact resident?s family when changes in service are necessary.
? Identifies opportunities for service improvement through routine personal contact with the residents and facility staff, analyzing available data, and monitoring of resident/family/co-worker concerns and suggestions.
? Responds promptly to resident and family complaints or concerns and attempts to resolve issues to mutual satisfaction.
? Promotes the programs sponsored by the Residential Care facility designed to enhance resident?s well being and independence.

Responsibilities to Co-workers

? Ensures that systems are in place to recruit, interview, and hire people who are qualified and suited for their positions.
? Supports and participates in meaningful co-worker orientation. Ensures that responsible team members adequately prepare new co-workers to assume their work duties.
? Ensures adequate staffing consistent with resident needs and budgetary guidelines.
? Maintains complete and up-to-date employee files.
? Leads and supervises the management team by example, encouraging teamwork.
? Motivates the staff to perform consistent, quality work and maintains high co-worker satisfaction through regular communication, individual coaching, celebration of achievement, and learning from mistakes.
? Provides ?open door? to co-workers addressing any concerns or grievances.
? Oversees and participates in the continuing education and development of co-workers and maintains appropriate training documentation.
? Ensures appropriate response and follow up to on-the-job injuries as reported by co-workers.

General Facility Management

? Communicates and upholds the policies of the Residential Care facility. Ensures compliance with the regulations of all licensing authorities and regulatory agencies.
? Manages resources to meet targets which include budget management, resident census, retention, customer satisfaction and customer wellness.
? Maintains up-to-date and complete resident files.
? Oversees the maintenance of facility and grounds to provide attractive and comfortable surroundings and to ensure safety and security of residents, staff, and visitors.
? Collaborates with resource staff and encourages the same of employees to be sure that resident services are as effective as possible.
? Completes and submits all reports as directed.
? Assists in the marketing of the campus for both residents and co-workers by: Conducting facility tours and initiating relationships in the absence of Marketing Director or Employment Representative. Developing relationships with local referral sources and community groups.
? Enlists the services of consultants including nurses, rehabilitation professionals, beautician and others as needed. Maintains contracts and routinely monitors their services for value and satisfaction.
? Encourages communication among supervisory team members both informally and formally through regular meetings, attendance at quarterly meetings and others as needed.

? A customer service focus and application of such in daily interactions.
? Leadership qualities that inspire others to respect and contribute to the shared vision for success.
? Well developed decision making skills for business and people related success.
? Successful experience with conflict management and problem solving.
? Recognition of the value of individual contribution to team productivity and commitment to helping co-workers develop their personal and professional talents.
? Effective communication skills encompassing one on one as well as group presentations.
? Flexibility and adaptability to allow for the unexpected in meeting resident or co-worker needs.
? Demonstrated skill in interviewing, hiring, training, supervising, and evaluating.

Work Environment

? Stand/walk up to six hours per day.
? Sit up to four hours per day.
? Occasionally support up to 50 lbs.
? Occasionally lift up to 50 lbs.
? Occasionally kneel, bend, and reach.
? Secure proper assistance for transferring and lifting of residents as needed.

Minimum Training and Experience
? Previous management experience in healthcare or service related business. Responsibilities to have included: budget preparation and management, supervision of at least five people with various functional responsibilities, successful interaction with customers (residents, patients, clients) and the general public.
? Minimum of a high school diploma or GED; College degree in business or human service field or related field preferred.
? Certification/Licensure: Must have current CRCF license.
? General: Meets all requirements for health, criminal background check, drug testing
November 7, 2008
Qualified applicants, please send resumes to Marci Wood at
Marci Wood