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Client Care Coordinator

Home Instead Senior Care
March 20, 2018
Charleston, South Carolina

Conduct phone and internet Service Inquiries and Care Consultations
Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
Work with other team members to coordinate various aspects of a client's care
Conduct client/CAREGiver introductions with new clients and with new CAREGivers
Create and maintain client records, documenting all quality assurance meetings and communications
Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program
Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers
Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed
Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
Maintain regular attendance at the office to execute job responsibilities
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team

Experience in a senior-related industry preferred
Associates degree on higher preferred
Must possess a valid driver's license

Knowledge, Skills and Abilities:

Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, with little direction, and maintain confidentiality of information and meet deadlines
Must be able to prioritize schedule and adapt to change when emergency needs arise
Must demonstrate effective problem-solving skills
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
Must have the ability to establish good working relationships with the franchise owner, general manager, office colleagues, CAREGivers and the community
Must have the ability to present a professional appearance and demeanor
Must have the ability to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills
Must have the ability to perform duties in a professional office setting
Must have the ability to work as a part of a team
April 13, 2018
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Kenzie Tayor