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Client Care Coordinator

Home Instead Senior Care
November 14, 2016
Charleston, South Carolina

Home Instead Senior Care is looking for a motivated individual to join our team as a full-time Client Care Coordinator. This individual must be able to work independently and as a part of a team. Our ideal candidate will have experience in supervising others, as this candidate will ultimately manage the Client Care department.

Primary Responsibilities:
Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
Conduct Service Inquiries and Care Consultations
Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
Work with other team members to coordinate various aspects of a client’s care.
Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
Create and maintain client and responsible party records documenting all quality assurance meetings.
Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per month/quarter depending on client’s needs.
Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
Maintain regular attendance at the office to execute job responsibilities.
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:
Participate as needed in all CAREGiver meetings
Conduct Family Education sessions as needed
Perform any and all other functions deemed necessary

Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Previous supervisory experience a plus.
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
Must demonstrate knowledge of the senior care industry
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
Must have the ability to present a professional appearance and demeanor
Must have the ability to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills and be proficient in Excel and Word
Must have the availability to work evenings or weekends as required
Must have the ability to perform duties in a professional office setting
Must have the ability to work as a part of a team
November 1, 2016
To apply go to On the home page, click on "Careers" in the top right corner.
Kenzie Brogden Taylor