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Information and Referral/Assistance Specialist

South Carolina Appalachian Council of Governments
September 13, 2021
Greenville, South Carolina

The Information and Referral/Assistance Specialist is under the direct supervision of the Aging Services Director and the general supervision of the Executive Director. Areas of responsibility include client support and administrative functions.

Client Support

– Assist clients by completing in-take application, assessing needs, determining eligibility, researching available options, and directing consumers to appropriate aging or disability services.
– Screen clients for eligibility, prioritize, and make referrals for services indicated on the Plan of Service.
– Coordinate services received from multiple providers.
– Document actions in client files and provide follow-up activities as needed.
– Assist in the identification of gaps in services and actions needed to address the gaps identified.
– Directly involved in activities associated with the Medicare Rx, Medicare Fraud, and I-CARE programs.
– Must be able to provide screening for and referrals about Low Income Subsidy (LIS), Insurance Counseling, Medicare Savings Program (MSP) and Senior Medicare Patrol (SMP).

– Provide reports to supervising staff.
– Collect necessary information for client to be entered in various databases.
– Enter data the same day or next day for services, screening/intake/assessment, contact information, and information dissemination.
– Attend mandatory meetings to share activity experiences, outreach techniques, and to maintain updated resources materials/information.
– Assist in conducting presentations concerning benefits/entitlements.
– Support the Aging Services team for special projects and other duties as assigned.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without prior notice.

– Microsoft Office software programs and ability to learn new computer software
– Local and state laws relating to senior legislation

– Strong oral and written skills required
– Good interviewing, observation, and note taking skills
– Effectively communicate to match client needs with appropriate services


– Manage complex analytical tasks
– Ability to be flexible and respond quickly and effectively to changing work assignments


Minimum Qualifications:

– Bachelor’s degree with a minimum of two years of experience in social work, public health, nursing, or a related field; OR equivalent combination of training and experience with demonstrated competence to fulfill duties assigned to this position. Must become State Health Insurance Plan (SHIP) certified and Alliance of Information and Referral Systems (AIRS) certified within one year of hire.
September 13, 2021
Applicants may send resume to or by mailing to 30 Century Circle Greenville, SC 29607 No phone calls please!
Tim Womack
(864) 242-9733