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Information, Referral & Assistance Specialist

South Carolina Appalachian Council of Governments
June 6, 2015
Greenville, South Carolina

Provides information and assistance to consumers using a comprehensive database and other resources in response to calls, walk-ins or written requests. Gathers, enters and maintains information from consumers seeking information, referral and assistance (IR&A). Under the direction of the Aging Director, organizes, plans, assists, and supports regional and local aging services, programs, and activities associated with the function of the Area Agency on Aging.

Provides information and assistance to consumers using a comprehensive database and other resources in response to calls, walk-ins or written requests.
Documents IR&A requests in SCACCESS and follows up on referrals.
Maintain awareness of current information on programs/services available to older adults, adults with disabilities and their caregivers.
Provides updated information to SCACCESS.
Assist consumers by completing in-take application, assessing needs, determining eligibility, researching available options, and directing consumers to appropriate aging or disability services.
Prepare and assess annual list of unmet needs and gaps in services in service delivery area of region.
Develop and implement outreach methods related to I, R &A, including group presentations.
Serve as resource for agencies/individuals requesting information.
Input/update information in the I, R & A databases.
Perform other duties as assigned by the Aging Director.

Minimum two years relevant work experience:
Bachelors Degree in Public or Business Administration, Community Planning, Social Sciences, or related field, and two years of directly related experience; OR equivalent combination of training and experience with demonstrated competence to fulfill duties of position.
June 19, 2015
Please submit a cover letter, resume and list of references by Close of Business on June 19, 2015 to: Tim Womack, Interim AAA Director, Appalachian Council of Governments, P. O. Box 6668, Greenville SC 29606 or twomack@scacog.org NO PHONE CALLS PLEASE
Tim Womack
8642429733