Long Term Care Ombudsman Intake Coordinator

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Employer

Appalachian Council of Governments (ACOG)

Start Date

February 9, 2022

Location

Greenville, South Carolina

Position Description

The Long Term Care Ombudsman Intake Coordinator is under the direct supervision of the Regional Long Term Care Ombudsman and the general supervision of the Aging Services Director. Areas of responsibility include advocacy for residents in long term care facilities and administrative functions.

Responsibilities
Advocacy
– Responsible for being the first point of contact for individuals with complaints regarding long term care facilities.
– Receive and process cases, including initiating new case files.
– Provide supportive counseling.
– Offer information about the Long Term Care Ombudsman Program.
– Attend professional continuing education, conferences, and training as allowed.
Administrative
– Maintain database for program activity, projects, and regional information.
– Type correspondence, reports, memos, and maintain files.
– Prepare monthly, quarterly, year-end, and other reports using various computer software programs.
– Prepare and maintain a supply of media materials including: brochures, facility posters, information packets for mail-outs, and other resource items.
– Schedule meetings along with conference rooms and meals as needed within the Ombudsman Program.
– Shred old case files and other documents to ensure client privacy.
– Support the Aging Services team for special projects and other duties as assigned.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without prior notice.

Required Experience

Knowledge
– Microsoft Office software programs
– Excellent secretarial/clerical skills
Skills
– Strong oral and written skills required
– Good organizational skills
Abilities
– Empathetic listener
– Ability to support others in stressful situations
Special Requirements
– Valid state driver’s license or ability to obtain one
– Proof of Vaccination (COVID)
Minimum Qualifications
– High school graduate or equivalent, supplemented by associates degree in Secretarial Science or similar; and experience in general office administration, health, or social services field; or some equivalent combination of education and experience. Long Term Care experience preferred.

Salary Range and Benefits
– Salary commensurate with experience. The Appalachian Council of Governments is a member of the South Carolina State Employee Health Insurance and Retirement Programs. Twelve paid holidays and paid annual and sick leave included with benefits.

Application Deadline

February 9, 2022

How to Apply

Resumes may be emailed to Jessica Winters at jwinters@scacog.org or delivered to 30 Century Circle, Greenville, SC 29607.

All resumes must be received by February 9, 2022.