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LTC Ombudsman Intake Coordinator

January 11, 2016
Appalachian Council of Governments, Greenville, South Carolina

Performs varied clerical, secretarial, administrative, and other support services for the Regional long Term Care Ombudsman Program. Reports to the Regional Long Term Care Ombudsman.
Answers telephone. Receives and processes intakes and provides supportive counseling as the initial contact for the program.
Provides information about the Long Term Care Ombudsman Program. Initiates case files.
Types correspondence, reports, and memos. Makes copies and maintains files.
Maintains database for program activity, projects, and regional information.
Prepares and maintains a supply of media materials including: brochures, Omnibus Adult Protection Act Poster, information packets and other resource items.
Arranges various meetings. Orders meals and arranges room for meetings.
Prepares monthly, quarterly, year-end and other reports and materials using various computer software programs.
Performs other related duties as required.
Prepares information packets and resource materials for mail-outs.
Attends professional continuing education, conferences, and training as permitted.

Education and Experience:
(A) High School graduate or equivalent, supplemented by Associates degree in secretarial science or equivalent;
(B) Experience in general office administration, preferably in LTC setting, health or social services field; or
(C) An equivalent combination of education and experience.

Necessary Knowledge, Skills and Abilities:
- Possess secretarial/clerical skills necessary to support a staff of 5-6 ombudsmen including the usage of: personal computer with word processing and desktop publishing abilities and copy/fax/answering machines.
- Excellent organizational abilities with clear and articulate oral and written communication skills. Empathetic listener.
- Ability to support residents/family members in stressful situations
- Possess a valid SC driver’s license.
January 25, 2016
Must submit cover letter, resume and salary requirements to:
South Carolina Appalachian Council of Governments
Attn: Jessica A. Winters
PO Box 6668
Greenville, SC 29606
Jessica Winters