Job & Volunteer Archives
Scheduling Coordinator
Employer
BrightStarStart Date
June 6, 2011Location
Spartanburg/Greenville, South CarolinaPosition Description
Under the general supervision of the Branch Manager, the Scheduling Coordinator is responsible for timely and accurately scheduling qualified BrightStar field staff based on all new and current client assignments.
The Scheduling Coordinator position is a pivotal role that demands compassion, understanding, attention to detail and the drive to make sure each client?s needs are met. In this position you will work closely with our Director of Nursing and Branch Manager to match the needs of our clients with the skills and availability of our staff.
Requirements:
The position requires close attention to detail to ensure accuracy and completeness of tasks.
The ability to prioritize and solve problems is a must.
Must be able to work under time pressures and manage multiple demands simultaneously.
Superior customer service, problem solving skills and the ability to convey a positive attitude are critical to this position.
Essential Duties and Responsibilities:
Coordinates schedules of PRN staff to meet client needs. Ensures that all assignments are staffed as required on a daily, weekly, monthly basis. Works closely with the DON and field staff to match skills to client needs.
Ability to manage and coordinate the staffing process via phone, text and email.
Coordinates the submission of timesheets and field documentation.
Maintains and manages work requirement deadlines for staff including staff credential requirements.
Manages referral intake by evaluating content and referring to the appropriate staff member. Must be comfortable collecting information, asking probing questions while providing comfort and compassion to the caller.
Responsible for a minimum of 75% of after hour on-call duties.
Assist with recruiting by scheduling interviews and participates in the selection of nursing aid staff.
Assist with special projects as needed.
Must have outstanding organizational skills, attention to detail and the ability to follow a task through to completion in a timely manner
Superior customer service and phone skills are a must
Able to work under pressure and in situations that demand patience, tact, stamina, and endurance. Must be self-motivated with the ability to work in a fast paced environment with interruption.
Ability to proactively identify problems and issues with clients and staff
Ability to actively listen
Ability to communicate in a calming and compassionate manner to our clients and their families at all times.
Requires the ability to respond professionally on behalf of BrightStar and to and maintain confidential information at all times.
Required Experience
3- 5 years experience in a customer service related position, preferably within Healthcare Office AdministrationPrior intake and scheduling experience a plus
Strong working knowledge of MS Word, Excel and Outlook is required
Ability to quickly learn new software
