Job & Volunteer Archives
Scheduling Coordinator
Employer
Comfort Keepers SpartanburgStart Date
December 1, 2011Location
Spartanburg, SC, South CarolinaPosition Description
Job Summary:
Under the general supervision of the General Manager, is responsible for accurately scheduling of qualified Comfort Keepers based on all new and current clients.
Essential Functions:
? Schedules shifts and hours by matching caregiver qualifications and availability to clients needs.
? Communicates new assignments and/or schedule changes to caregivers and clients.
? Participates in weekly and monthly on-call rotation as assigned. Participates in client case conferences as requested by immediate supervisor.
? Computes wages and records data for use in payroll processing and competitive rate studies.
? Works with Client Care Coordinator and Human Resources Specialist to assist in resolution of caregiver issues
Knowledge, Skills, Abilities:
? Must be able to follow verbal and written instructions and document services provided.
? Ability to speak clearly.
? Ability to actively listen.
? Able to work under pressure and in situations that demand patience, tact, stamina, and endurance.
? Strong organizational and interpersonal skills.
? Experience with customer service and multi-line phones, with a demonstration to service to actively meet people?s needs.
? Excellent telephone etiquette and communication skills are necessary.
? Familiarity with computers and other office equipment.
? Strong customer service skills; organizational skills.
? Independent thinker with the ability for flexibility and creativity in finding and solving problems.
Required Experience
Qualifications:High School diploma or GED and two years related experience and/or training; or equivalent combination of education and experience. Knowledge of scheduling and/or health care preferred
Requires proficiency in word processing and computer skills (Office, Excel, Power Point, eRSP-scheduling software).
