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Volunteer Blood Donor Ambassador

American Red Cross
November 15, 2016
North Charleston, Columbia, South Carolina

Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through
the blood donation process
• Ensure blood donors have relevant information and that questions are answered appropriately
• Learn and share the Red Cross story, including the mission, vision, and values
• Create a favorable impression of the Red Cross, and the blood donation process, that will encourage
continued support
• Make reminder calls, re-schedule donor appointments, and perform follow up activities as directed
• Be available and committed to the volunteer schedule
• Model excellent customer service behaviors
• Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her
• Set up and maintain cleanliness in Reception and Hospitality Areas
• Punctual and dependable in arriving for assignment(s)

Willingness to support the American Red Cross mission
• Ability to display the utmost professionalism and communication
• Extremely comfortable working with people from all walks of life
• Ability to represent the American Red Cross to the community
November 15, 2017
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Kathryn Pratt