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Volunteer Long Term Care Ombudsman Program

Appalachian Area Agency on Aging
September 10, 2020
Greenville Via ZOOM, South Carolina

Have you ever had a question or needed something and didn’t know where to turn for answers? Think of how relieved you felt when someone finally showed up and pointed you in the right direction. Long Term Care residents in your community need you! You can help seniors find answers and get the assistance they need by becoming a volunteer for residents living in assisted living and nursing home facilities. The Volunteer Ombudsman Program is a part of the South Carolina Appalachian Council of Governments’ Long Term Care Ombudsman Program.

The Swedish word Ombudsman means someone who investigates citizens’ complaints and tries to bring about a fair resolution. Ombudsman is someone who protects, mediates, and advocates. Please visit our website at www.scupstateadrc.org for more information on the South Carolina Appalachian Council of Governments’ aging services and Long Term Care Ombudsman Program.

The primary function of a Volunteer Ombudsman is to be a friendly face that brightens a resident’s day. The Friendly Visitor provides encouragement by listening to concerns, educates residents and families about resident rights, and helps residents find answers to their questions. The life of a senior is not complete without someone to talk to, sing or dance with, share stories or maybe even assemble a puzzle. Over sixty percent (60%) of the residents of long term care facilities in South Carolina have no visitors. They have no family or friends available to visit them or spend time with them. A lack of social contact and a support system often results in depression and decline. By volunteering, you will help to diminish the sense of isolation that long term care residents experience and help them achieve a sense of self-determination.

The Appalachian Council of Governments is looking for volunteers who enjoy visiting with others, improving lives through communication, and have as little as one hour per week available to join the team and enrich the lives of the long term care community.

To become a volunteer, the candidate must be 18 years or older and needs to be able to communicate with vulnerable adults, have problem-solving skills and have a genuine care and concern for long term care residents.

Volunteers receive classroom and on-the-job training with the Long Term Care Ombudsman Program.

The Appalachian Council of Governments’ Long Term Care Ombudsman Program covers six counties including: Greenville, Spartanburg, Anderson, Oconee, Pickens and Cherokee. Volunteers are needed and welcomed from each area.


The next volunteer training session will be held virtually via zoom Initial training is scheduled for September 10, 2020 from 5:15pm to 8:15pm and will be held at virtually by Zoom. Details/Link to come.
The 2nd day of training will be held on September 17, 2020 from 5:15pm to 8:15pm virtually by Zoom.
September 9, 2020
If you have any questions or would like more information, please contact Amanda Plumley at (864) 242-9733 office, (864) 432-9781 cell or email aplumley@scacog.org. You may also visit our website www.scacog.org for more information.
Amanda Plumley
(864) 242-9733